How should I care for my 11 & THOMS jewelry?
To keep your 11 & THOMS pieces at their best, please give them occasional breaks and store neatly when not in use. We provide care recommendations in each shipment which outlines the best way to love on your new jewelry.
The rule of thumb with costume jewelry is to avoid any and all liquids. This includes avoiding contact with moisture and liquid cosmetics, lotion, sunscreen, and perfume. Never wear your 11 & THOMS in the shower, the pool or the ocean. This care will help extend the life of your fashion pieces.
Kindly note that fashion / costume jewelry is not intended to last forever and they need some extra TLC in order to stay in-tact.
Do you offer gift wrapping?
We do not offer separate gift wrapping, but we do provide free enclosure cards! These are completely free of charge and can be added to any order. Click here to shop. We can include a hand-written note on the card for the recipient. Please follow the instructions noted on the listing.
If there are any other requests you would like us to make (ie: discrete packaging) please send us an email and we would be happy to accommodate!
Questions about refunds and shipping?
- Refund information can be found here.
- Shipping information can be found here.
How can I get assistance if I would like some help?
We're here for you anytime and would love to help! Feel free to DM us on Instagram (@11andThoms) or email us at your convenience. We can be reached at firstname.lastname@example.org.