Aren't happy? We will make it right!
The top priority at 11 & THOMS is taking care of our customers. We want to ensure you absolutely love your pieces. If something happened with your purchase, please reach out to Emily directly at 11andThoms@gmail.com. Together, we will come to a resolution.
If your order arrived damaged:
Please reach out to us via email with a photo included. Sometimes these things happen and we know it's a total bummer. We promise to make sure we put a smile back on your face!
If your jewelry was damaged or broke after a few wears:
Please reach out to us via email with a photo included. Kindly note that fashion / costume jewelry is not intended to last forever and they need some extra TLC in order to stay in-tact. We provide care recommendations in each shipment which outlines the best way to love on your new jewelry.
The best rule of thumb is to avoid any and all liquids which will help extend the life of your fashion pieces!
We gladly accept cancellations before the item has shipped. Our processing time is normally 1 - 3 days (including Saturday + Sunday) so please reach out ASAP if you want to cancel a portion or all of your order.
Unfortunately, due to the nature of a small business, we cannot accept returns at this time. Thank you for your understanding!