Due to the impact of COVID-19, many courier services are experiencing delays and your order may take longer than usual to arrive.
When will my order ship?
Each item is carefully packaged and shipped by 11 & THOMS owner, Emily. Most orders placed before 10:30am will begin shipping same day. Any order placed in the late afternoon or evening will likely start shipping in 1 - 2 business days.
However, the time we need to prepare each order varies. We will always do our best to meet these shipping estimates, but cannot guarantee them.
Please note, actual delivery time will depend on the shipping method you choose.
What if my order is lost or hasn't arrived?
Once your order is scanned and in the hands of the selected courier, 11 & THOMS releases all responsibility. Shipping and tracking confirmation is sent to the email provided upon purchasing.
There are some instances where the package is dropped off, but the courier has not scanned the item into the system. Please be patient and check back in a few days for the shipment to process.
If your order is lost or missing, we will assist with tracking and follow up. Please email us if directly at email@example.com if you notice your package has not arrived in a timely manner.